Privacy Policy
Last updated: July 13, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, shipping address, billing address, and payment information when you place an order. We also automatically collect certain information when you visit our site, including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
2. How We Use Your Information
We use your information to process and fulfill orders, communicate with you about your purchases, provide customer support, improve our website and products, send marketing communications (with your consent), and comply with legal obligations. We do not sell your personal information to third parties.
3. Information Sharing
We share your information only with trusted service providers who assist in operating our business, such as payment processors, shipping carriers, and email service providers. These third parties are contractually obligated to protect your information and use it only for the services they provide to us. We may also disclose information when required by law or to protect our rights.
4. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is processed securely through encrypted connections and is not stored on our servers.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also request that we restrict processing or object to certain uses of your data. To exercise these rights, contact us at the email below. We will respond to requests within a reasonable timeframe.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for at least the period required by applicable tax and accounting laws.
8. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date.
10. Contact Us
For questions about this Privacy Policy or our data practices, contact us at hello@luxecollectiveextensions.com or DM us @luxecollectiveextensions.